Terms & Conditions

These Terms govern all services provided by [REGISTERED BUSINESS NAME], trading as Policy Fix Experts (“we”, “us”, “our”), to you (“you”, “the Client”).

By engaging us, paying an invoice, or accepting a written proposal, you agree to these Terms. Where a signed proposal or statement of work says something different, that document takes precedence over these Terms for that engagement.

1Our independence — please read first

We are an independent consultancy. We are not affiliated with, endorsed by, partnered with, or acting as an agent of Google LLC, Meta Platforms, Inc., or any of their group companies.

Google does not charge any fee to submit a policy appeal. You are entitled to appeal a suspension yourself, at no cost, at any time. Our fees are charged for professional diagnosis, remediation and representation work — not for access to Google or for the appeal itself.

Google Ads, YouTube, Google Analytics, Meta, Facebook, Instagram, WhatsApp, Zoho and all other product names are trademarks of their respective owners. We refer to them only to describe the services we provide.

2Services

We provide the services described on this website and set out in your written proposal, which may include Google Ads suspension recovery, Advertiser Verification and Business Operations Verification support, advertising management, SEO, lead generation, website and mobile application development, CRM implementation, WhatsApp Business automation, payroll software and custom software development.

Every engagement is defined by a written proposal specifying scope, deliverables, timeline, fees, exclusions and assumptions. Anything not expressly listed as included is excluded.

3Quotations, fees, taxes and payment

• Quotations are valid for 15 days from the date of issue unless stated otherwise.
• Fees for Indian clients are quoted in Indian Rupees (INR). Goods and Services Tax (GST) at the applicable rate is charged in addition to the quoted fee. Fees for overseas clients may be quoted in US Dollars (USD).
• Unless the proposal says otherwise, an advance payment is required before work begins. For project work this is typically 50% of the fee; for retainers it is the first month's fee together with any setup fee.
• Overseas clients are responsible for any local taxes, withholding taxes, bank charges and currency conversion costs. Fees are payable net of such deductions.
• Invoices are due within 7 days of issue unless agreed otherwise. We may suspend work on any engagement that is more than 15 days overdue, after giving written notice at day 7.
• Advertising spend is never included in our fees. You pay Google, Meta and other platforms directly from your own accounts. Third-party costs such as hosting, domains, software licences, app store fees, payment gateway charges and WhatsApp conversation charges are also separate and payable by you.

4Suspension recovery, verification and the limits of what we can promise

This section applies to all Google Ads suspension recovery, reinstatement and verification work. It is the most important section of these Terms.

• We cannot and do not guarantee that a suspended account will be reinstated. The decision rests solely with Google. No third party can compel, influence or overturn it. Any provider who guarantees reinstatement is making a promise they cannot keep.
• Likewise, we cannot guarantee that an Advertiser Verification or Business Operations Verification submission will be approved.
• Our fee is charged for the professional work performed: diagnosis, audit, corrective action planning, document preparation, appeal drafting and submission, and follow-up. It is not contingent on the outcome, except to the extent set out in our Refund Policy.
• We will give you an honest assessment of recoverability before taking on a case, and we will decline cases we believe cannot be recovered.
• We work strictly within Google's published policies. We do not and will not use cloaking, false documentation, misrepresentation, identity substitution, or any technique intended to evade platform review systems. If you ask us to do so, we will decline the engagement and no refund of work already performed will be due.
• Timelines depend on Google's review queues and are outside our control. Any estimate we give is an estimate, not a commitment.

5Your responsibilities

Our ability to deliver depends on you. You agree to:

• Provide accurate, complete and truthful information, documents and account history. Withholding a prior suspension, a linked account or a previous appeal materially affects our work.
• Provide timely access to accounts, websites, hosting and systems as required.
• Implement the corrective actions we recommend. An appeal submitted before required remediation is complete is very likely to fail.
• Not submit your own parallel appeals, open duplicate accounts, or change account settings during an active engagement without telling us first — each of these can prejudice the case.
• Respond to requests for information or approval within a reasonable time. Delays on your side extend timelines accordingly.
• Ensure that content, products and services you advertise are lawful and compliant, and that you hold the rights to all material you supply to us.
• Comply with the terms of the platforms you use, including Google Ads and Meta policies.

Where a failure to meet these responsibilities affects the outcome or the timeline, we are not liable for the result and the engagement remains chargeable.

6Intellectual property and ownership

• On full payment, you own the deliverables created specifically for you — website code, application source code, designs, documents and content.
• You retain ownership of your accounts, domains, data and any materials you supply to us. We do not hold accounts, code or data hostage under any circumstances.
• We retain ownership of our own pre-existing tools, frameworks, templates, methodologies and know-how, including anything developed before or independently of your engagement. Where these are embedded in a deliverable, you receive a perpetual, non-exclusive licence to use them as part of that deliverable.
• Third-party components remain subject to their own licences.
• Unless you tell us otherwise in writing, we may describe the work at a general level as a case study or reference, without disclosing confidential details. You may withdraw this permission at any time.

7Confidentiality

Each party agrees to keep the other's confidential information private, to use it only for the purpose of the engagement, and to protect it with reasonable care. This obligation continues for three years after the engagement ends. It does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

Our handling of personal data is governed by our Privacy Policy.

8Warranties and disclaimers

We warrant that we will perform our services with reasonable care and skill, using suitably experienced people.

Beyond that, and to the fullest extent permitted by law, services are provided “as is”. We make no warranty, express or implied, that:

• a suspended account will be reinstated, or a verification approved;
• any specific ranking, traffic volume, lead volume, cost per lead, conversion rate or return on advertising spend will be achieved;
• third-party platforms will remain available, or will not change their policies, algorithms, pricing or terms;
• software will be uninterrupted or entirely free of defects, beyond the warranty period stated in the proposal.

Advertising and search results depend on factors outside our control, including competitor behaviour, platform changes, market conditions and your own offer and pricing.

9Limitation of liability

Nothing in these Terms excludes liability for fraud, wilful misconduct, gross negligence, or any liability that cannot lawfully be excluded.

Subject to that:

• Our total aggregate liability arising out of or in connection with an engagement is limited to the total fees actually paid by you to us for that engagement in the three months preceding the event giving rise to the claim.
• We are not liable for indirect, incidental, special or consequential loss, including loss of profit, revenue, business, goodwill, anticipated savings, or data.
• We are not liable for any act, omission or decision of Google, Meta or any other third-party platform, including suspension, termination, policy change or refusal of an appeal.
• We are not liable for loss arising from inaccurate or incomplete information provided by you, or from your failure to implement recommended corrective actions.

10Term, suspension and termination

• Retainers continue month to month after any agreed minimum term. Either party may terminate by giving 30 days' written notice. Fees for the notice period remain payable.
• Project engagements end on delivery and acceptance of the final milestone.
• Either party may terminate immediately if the other commits a material breach and fails to remedy it within 14 days of written notice.
• We may suspend or terminate an engagement immediately if you ask us to act unlawfully, to breach platform policy, or to misrepresent facts to a platform; or if payment is more than 30 days overdue.
• On termination, you pay for all work performed and costs committed up to that date. We will hand over completed work, revoke our access to your systems, and return or delete your documents in line with our Privacy Policy.

11Force majeure

Neither party is liable for delay or failure to perform caused by events beyond reasonable control, including natural disasters, war, civil unrest, epidemics, government action, internet or power failures, or changes to third-party platforms that make performance impossible.

12General

• Independent contractor. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship.
• Subcontracting. We may use vetted subcontractors, and remain responsible for their work.
• Non-solicitation. During an engagement and for 12 months afterwards, neither party will directly solicit the other's employees without written consent.
• Entire agreement. The proposal together with these Terms forms the entire agreement and supersedes prior discussions.
• Severability. If any provision is held unenforceable, the rest continues in force.
• Assignment. Neither party may assign the agreement without the other's written consent, except to a successor of substantially the whole business.
• Notices. Written notice may be given by email to the addresses used for the engagement.
• Amendments. We may update these Terms from time to time. The version in force at the date of your proposal governs that engagement.

13Governing law and jurisdiction

These Terms are governed by the laws of India. The courts at Chennai, Tamil Nadu have exclusive jurisdiction over any dispute, and both parties submit to that jurisdiction.

This applies to overseas clients as well, including clients in the UAE, Saudi Arabia, Qatar and Oman.

Before commencing proceedings, both parties agree to attempt to resolve the dispute in good faith through discussion for a period of 30 days from written notice of the dispute.

14Contact

Questions about these Terms:
[REGISTERED BUSINESS NAME] trading as Policy Fix Experts
[FULL REGISTERED ADDRESS], Chennai, Tamil Nadu, India
Email: info@policyfixexperts.com
Phone / WhatsApp: +91 7305950133
GSTIN: [GSTIN]